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Honeywell Refrigeration Control Open New Training Centre

An interview with Honeywell Refrigeration Control's resident Service Training Officer, Alex McRoberts shows how the company is committed to providing 'best practice' training for affiliates and commercial customers.

What training do you currently provide?
'First and most importantly, we train the people in our service department in the use of all current and newly released Honeywell products (this includes both the staff here and the service engineers in the field). Secondly, we offer training to customers and contractors who work with our equipment on a day-to-day basis. We also train Honeywell Authorised System Partners such as Cool Controls in Ireland, and affiliates such as Honeywell France, Germany and Honeywell representatives as far afield as the United Arab Emirates and Australia. Training includes how to install, service, and upgrade Honeywell Refrigeration Control equipment as well as providing 'best practice' guidance on new working practices and legislation. Finally, anyone can request training and we will arrange specific training for them to their time scale and budget.

Our training days include a general overview of our products and how they operate with the control application as well as specific customer tailored packages for the contract that the customer is currently working on. These customised packages include detailed training for the equipment used in that contract - in this way training is more efficient and useful to the customer than a standardised training package. For example a major retailer requested that training be provided for their contractors for the Honeywell equipment supplied to their stores. This rolling training program has been highly successful and serves as the benchmark for future training presentations.'

What are your plans for growing this service? 
'In terms of growth, contractors acquire new contracts, which means that they need new training in the latest equipment and practices. We are always trying to encourage contractors to take up our offer of training.  It helps them to become more efficient, it gives them the confidence to handle our products which in turn saves them time and therefore money, as the end customer finds that service call-outs are reduced as a better understanding of the product is attained. We are hoping to at least double our training programme for the forthcoming year by providing our customers with a complete training package in our new in-house training 'centre of excellence'. We are also encouraging our customers to train with us here at Newhouse.'

 'We recommend up to 8 persons per class, who are provided with full product literature and instruction. We can also tailor-make the presentation and provide it at our customers premises if required.'

What facilities does this new training 'centre of excellence' provide?
'Our new training centre consists of the following facilities:

	Purpose built product display room with latest Honeywell RC and HVAC product offerings
	10 seater seminar / presentation room.
	Purpose built product demonstration / training room with Honeywell control products controlling standard display cases and compressors. This allows for trainees to install, commission and operate control equipment in a controlled and safe environment.
	Dedicated 'Central Station' reporting and alarm facility connected to networked supermarkets.

The training centre product demonstration room is the centre-piece of the facility where the equipment is installed and displayed as it would be found in a typical store.  Our goal is to provide our trainees with 'real-life' situations.  However, if we cannot simulate an installation or application problem then we can go off-site to the customers designated store and provide the necessary training there.

We are encouraging customers to come to the facilities here, where we aim to have it in use as much as possible. When it's not being used for training, it will be available to the other Honeywell RC departments as well as functioning as a display room in which to show customers how our products work, including stand-alone and networked control systems as well as introducing other Honeywell compatible products from our HVAC, lighting, and Security systems. All of which can be integrated into a complete 'controls' solution from one supplier - Honeywell.'

Contact Us If you have additional questions or would like more information.